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Hello

I recently purchased the o2 Prepaid S plan which should give me 8 GB of internet but when I did the recharge i got only 3,5 Gb of internet.

Why it's like that ?

Edit o2_Cora 15.07.24: Post moved from → O₂ Prepaid

@Ravi33

Then you still have the old pack my Prepaid active,
which must first be canceled and then the new prepaid pack must be booked.
Try whether the chat rebooks it for you.
 
O2 Prepaid-Chat

Du hast Fragen zu deinem O2 Prepaid-Tarif oder deinem Guthaben? Unser Chat-Team hilft dir bei all deinen Anliegen zu deiner O2 Prepaid-Karte.

Wir sind werktags von Mo. - Fr. 8 - 20 Uhr und Sa. 10 - 18 Uhr für dich da.

Hello @Ravi33,

In this case, as poales has already written, the old pack must be exchanged for the new one. Have you already been able to arrange the exchange?

Best regards
Daniela

Hello @Ravi33,

as we have not received any more feedback, I assume that you have been able to clarify your request in the meantime.

If you have any further questions or still need support, please feel free to contact us.😊

Best regards
Daniela

My plan is still not over Yet so I will try when my pack get over.
And Can you tell me how to stop automatic pack choosing.

@Ravi33, 

have you looked in the My o2 app to see if you can cancel it there?

Best regards,
Daniela

 

 

Hello @Ravi33,

have you been able to look it up in the meantime and find it?
 

Best regards
Daniela

No

@Ravi33,

Ok. The pack is not displayed or do you get an error message when you log in?

Best regards
Daniela

No the app is working fine for me 
I think i have found the way to cancle the old pack but not sure on that.
the steps are for android user

  1. Open the O2 app
  2. Go to “VERTRAG”
  3. Then go to “Alle Optionen Verwalten”
  4. Then go to “Deine Optionen Verwalten”
  5. Then In Gebuchte Optionen click on “o2 my prepaid S” 
  6. Then scroll at last, there is option for “Option abbestellen”

    But i think it will remove my current pack (not sure)

i just want to get 8 gb data when i recharge with 9,99 euro(My prepaid s plan)
and i just don't want  to automatically recharge by it self if i have enough credits.

@Ravi33 ,

that looks about right. You've already had contact with your colleagues from the chat. They told you that you can only change the pack after the end of the term. Then cancel the old pack via the app and book the new one. Then you'll also have Pack S with the 8GB.

Best regards
Daniela

@Ravi33,

If you have any further questions or concerns, please contact us😊

Best regards
Daniela

ok Sure

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