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A
Rang

I did not receive 15GB data on the ongoing O2 Prepaid M plan. Kindly help me out

Moved to Englisch Community / o2_Antje

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Lösung von o2_Andrea 24 June 2022, 14:27

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5 Antworten

o2_Sven

Hello @Atinjanki ,

welcome back to the community.

When did you order the package and was it activated successfully outside of the data volume?

 

Kind regards, Sven

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A
Rang

Prepaid M plan got automatically renewed but with the older offer and not the new one. It got renewed on 15.06.2022 and I received 6.5 GB data only!

o2_Andrea
Benutzerebene 7

Dear @Atinjanki ,

welcome to our community. 🐞

Unfortunately, there is no automatic switch for customers who have already booked Prepaid M. In order to use the higher data volume, you would have to cancel the current pack and then re-book the birthday pack.

Kind regards,

Andrea

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A
Rang

Would that mean buying the same plan twice?

o2_Kurt

Hi @Atinjanki ,

 

if you time it correctly, meaning cancelling the automatic renewal for your current M-Option and then book the birthday M-Option on the day the old option has ended, you don’t have to pay twice for the same period. 

Best regards,
Kurt

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