Hi @Tiantian ,

sorry to hear, that you couldn’t change the tariff right then!

A tariff change into the MyHome M would be technically possible. Would you like us to take a closer look at the available options?

Best regards,
Kurt

Thank you for your reply.

I am very glad that I have other options.  I want to know the details of my Home M，And what’s the different from Homespot? I certainly want to change it if it suits me.

Best regards 

Tiantian
 

Dear @Tiantian ,

the o2 My Home M is only the slightly larger version of the o2 My Home S that you already have. It is possible to change the tariff to a larger one instead of renewing the contract. However, the young people's discount will not apply, as this is only available when you take out or renew a contract. The other discount will also be cancelled. However, since the contract period does not change, you can try to get a contract extension with new discounts in August.
Do you want us to send you the offer?

Kind regards,

Andrea

Thank you very much for your reply. It would be great if you could send me a new offer!
 

Best regards，

Tiantian

Dear @Tiantian ,

I made an offer for you and sent it to you by email. Unfortunately, it seems that the contract period of 24 months starts anew. I had thought that this would not be the case because it is a mobile phone contract, but because the tariff belongs to the Home tariffs, I can unfortunately not switch it off.
If you want to accept the offer, please confirm the offer on the landing page that I sent you by email, you can look at it very carefully and then confirm it. Only when you have confirmed it there, the order will be executed for you. After 8 days, the order will be automatically deleted if you do not accept it.
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download at www.o2.de/produktinformationsblatt . There you will find all the product details. There you will find all product details listed again (without discounts).

Kind regards,

Andrea

Thank you for your email, but unfortunately the link in the email cannot be opened and it shows that the link cannot be found. Could you please send me the confirmation link again？

Best regards 

Tiantian
 

Dear @Tiantian ,

I sent a new Email, try it again, please.

Kind regards,

Andrea

Unfortunately, I still can't open the link
 

Best regards

Tiantian

Dear @Tiantian ,

can you try another browser please or delete cookies and cache?

Kind regards,

Andrea

I have tried again, but I can't open the link in different browsers on my phone or computer. Is there any other solution?

Best regards 

tiantian
 

Dear @Tiantian ,

I have passed on the problem once. There is probably an error that sometimes the landing page does not display the offer. In this case, a telephone recording of the consent to the offer should be made. We can't do that here in the community, of course, because we don't make phone calls. We are trying to find a solution.

Kind regards,

Andrea

Dear @Tiantian ,

please try not to open the link on your mobile phone, but on a PC or laptop. On a mobile phone, it may not be possible to open the link properly sometimes. Will it work then?

Kind regards,

Andrea

I have tried many times on the PC , but still cannot open the link. Can you contact me by phone or email about what to do next？

Best regards，

tiantian
 

Dear @Tiantian ,

I asked once what we can do, but the thing is that we don't make phone calls here and we can't pass on your details so that another department calls you. Callback on the incoming channel is not allowed. Unfortunately, the only option is for you to call the telephone hotline. However, we also have an English-speaking hotline.

Kind regards,

Andrea