Hello everyone,
During November 2019, I was new in Germany and was looking for an internet connection at home. I went to an O2 shop and asked for a connection. They offered me combined contract, 1 sim+ 1 home spot with a discount price. They showed me a map where my area was covered with blue shade, means I have good Internet coverage. I took the offer and brought the device home. In the beginning, speed was very good. But after few months, it was becoming slow. At one point it became pretty unusable. So, I complained, and they offered me a fix within few days. But that few days never ended. Network is unusable still now. Because of my complaints, they first offered me 15 euro discount even. After few months, I decided not to use this internet, as I work with satellite data and I need good internet connection. So, I wrote to them my situation and asked to cancel my contract early. They looked into their system and told me that they don't see any problem and I can't cancel my contract early. I tried to explain the situation, and they refused to help and offered me 5 euro discount for 6 months instead.
So, to sum up what I am trying to say
1. When you go to a store, they will lure you in with attractive offer
2. After getting the contract, you are stuck with it. Your job is to pay them every month till the contract ends but it’s not their responsibility to provide you with service. If you get good internet, you are lucky, if not, it is not their problem because you have signed a contract. (as contract, you are supposed to get LTE speed)
So, for the people coming to Germany, if you are absolutely sure that you can carry out the contract for two years and if you think you are a lucky person, take contract. If not and you are like me, do not take it. I am bringing my family to Germany. Also, have friends here. I suggested everyone not to take O2 contract.
