Good evening,
I am writing here as I have officially had enough of the poor connection quality with o2 mobile internet. My current plan is - o2 Free Unlimited Smart - which, I pay for on time, every single month. Without question.
As of the past 4 months or so, perhaps longer - I have experienced every single day while at work, inside OR outside of the building - extremely slow - less than 1mb connection, constant connection drop outs, disconnects and of course - for some hours, absolutely no connection whatsoever.
Thinking originally it was my telephone, I upgraded from an iPhone 11 Pro to a Samsung S22 Ultra, and the issue persists. All of my colleagues, who also use O2 have the same issue. Right down to the letter.
I have reported the issue to O2, dozens of times - throughout the time, noting that the connection issue is still present - but instead, I am told on the service checker page “There is no issue.”
This, is a lie. And it’s downright rude and unfair to paying customers, who are long term customers - to have to deal with this. When the connection works - sporadically, I might add - it can be very good, but considering I cannot hold or even maintain a stable enough connection to load a single web page, let alone watch a video - I am extremely upset and rightly so.
I use this phone not only for personal, but for working too - and whether I am trying to place a call to family and/or friends back in my home country, which, is often cut off - or loading an important meeting via Skype - I can forget it.
O2,
Please investigate this issue. It is absurdly unfair that you take the money without any delay - but when it comes to delivering anything above a “meh” service, it makes me wonder why I am even paying you to begin with.
Apologies if this comes across as harsh, but due to an internet connection issue - one of my clients decided to back out of the call and walk away, losing me yet another potential high value customer…
Please let me know if anything has improved. I'll keep my fingers crossed for you!
