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O2 esim cancellation

A
Rang

I just removed the esim profile from my phone before it got activated and now I cannot activate the esim which is to be activated. Can anyone help me regarding this

3 Antworten

o2_Solveig

Hello @Alwin Paul ,
welcome to our o2 community 😀
After your post, a new eSIM profile was activated.

Has your problem already been solved? 

Kind Regard, 

Solveig 

O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
A
Rang

I wanted to order a replacement esim card since the earlier esim profile was removed on my phone but there is a esim profile currently to be activated and I cannot activate it in meine o2

o2_Matze

Hi @Alwin Paul 

As my system tells me, you have already initiated the right steps. My colleagues from customer care will send you the eSIM profile by post to your homeaddress (as a QR code), which you can then use to install the whole thing on your smartphone. 

Kind regards Matze 

https://g.o2.de/wcr

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