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Hi everyone

although i didnot get resident permission, i applied the contract smart phone+mobile monthly data via internet and O2 took 186 euro down payment from my sparkasse german bank account. But O2 denied to complete contract because i had no german tax number and so contract wasnot done. Then i called O2 several times, they saw the payment but at first they couldnot match the payment with my account because there was no contract or order number on papers they sent by email. Then they said they were faced same problems and they asked finance dept to solve and send money back to customers account. It was 2 months and i couldnot get my money back to my Sparkasse German account that O2 took my money. How i can reach finance/billing dept of O2? Thanks

 

edit o2 Solveig 12.12.2022, 10:00 Uhr verschoben vom Digitalen Wohnzimmer → English o2 Community : Mobile 

Hello @SoundEng ,

welcome to the o2 Community 💙.

The reimbursement in these cases can always take a bit longer. From what I can see the process was started yesterday and you should be receiving the money within the next two weeks.

 

Kind regards, Sven

Hello, i have a problem with money from O2, i mare a Payments of 233,99 euro, for an advance for an iPhone, a month has pasager since then and i still haven’t received the moeny, can you help me with this problem?

Dear @Andreea.D ,

welcome to our community. 🌝

In the record associated with this community account, I can’t see any iPhone orders in the last month. The last hardware order was at the beginning of the year.
When exactly did you order which device?

Kind regards,

Andrea

Hello, I made the payment on 19.08.2022 for an iPhone 13
Thank you 

hello, a few days ago I tried to make a subscription for my wife, I filled out everything, I was made to pay €186, I paid, everything was ok. the next day I was informed that the subscription was rejected. it's been 11 days and I still haven't received my money back. what should i do thank you

Just beautiful that in the world of instant SEPA payments in the whole EU zone you have to wait 2 months for a payment revert in Germany…. AliExpress are sending back your money from China within a week...

​@hristoff Please stay in your original topic. We consider multiple posts under different posts by other users just to spread negative sentiment as spam. If you do not refrain from doing so, we will have to ban you from using our website. 

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