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O2 could not debit, I transfered, but now it's on my invoice to be paid again

S
Rang

Hello,

I am an english speaking cliente.
O2 was not able to debit from my account as it happens every month.
I received a letter from O2 in my house saying that I could transfer the momey to a given account with a given reference number, I did so.
But now on this moonth’s invoice I’m being charged again for this late bill I already paid (besides the 5,20 euros fine which I’m fine in paying now.)

How can I express that I already paid the late bill and that only this month’s + the 5,20 fine should be debited from the account?

 

 

Edit o2_Giulia, 19.07.2022, 18:18 Moved to English o2 Community: Mobile

6 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

Did your transfer maybe reach o2 after the new invoice was issued?

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
S
Rang

I doubt, because I transfered on the 15.07 and the bill’s date in 19.07. It has been time enough to have received the transfer… :/

bs0
Rang
Benutzerebene 7
Abzeichen +7

No, the 15th was Friday, so your account will only have been credited yesterday or today. The new invoice will not have taken this into account.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
S
Rang

Therefore, how can this be solved?
It was already paid, but the invoice accounts otherwise. Will only this month amount be debited from my account, then?

bs0
Rang
Benutzerebene 7
Abzeichen +7

As long as the money is in your customer account before the direct debit is processed (very likely), only the new amount will be debited.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Sven

Hello @Salerno.l ,

I checked your account with us and we have received your payment, as such only the regular monthly fee + the additional 5,20€ will be debited from you. As bs0 surmised the date of your payment meant that it couldn’t be reflected on the bill that was issued to you on the 19th. I hope this makes everything clearer for you, if you have more questions, let us know.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

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