Dear Sir/Ma'am,
I would like to cancel my O2 plan, but I am not able to do so because I had to return back to my home country on 20 March when Germany entered a lockdown on 17 March. Because of this, I was not able to obtain my deregistration form for the contract termination. I understand that there will be a 3 month penalty instead of paying the full contract fee if I submit this form. Please advise what I may do because I will not return to Germany and I would like to cancel my plan. Can I provide you with other documents such as a new job contract and an email from the school requesting for our return? Can I also submit these documents to an email address? I am already back in my home country and I would not like to incur additional charges to mail these documents.
Also, I had to pay an extra month in April despite not using the plan because I was waiting for the rathaus to open. Would it be possible for me to simply pay the 3 month penalty fee and not for the month of April as well? Thank you.
