Hello,
I currently have 4 O2 sim-cards under my contract for my family members. Today, o2 called one of my family members, who doesn’t speak German. They’ve said something about that I'd be informed via email about new tariff options or something like this. The details were unclear to them as they don’t speak German.
Subsequently, I received 14 (!) emails from O2, all of which implied that I had initiated multiple new orders and changes to my tariffs.
These emails are ambiguous and difficult to decipher, especially with multiple attached PDFs, some containing more than five documents in a single email. From what I've been able to gather, it seems a few of my tariffs have been altered, and my contract has been extended for an next two years under these new terms.
This really looks like a fraud by o2. It appears that my monthly cost will now increase significantly (40-50 EUR per month, which is almost 100% increase), and the data allocation on some of my tariffs will reduce drastically, offering only 2-4 GB instead of the previous 15 GB.
I'd like to understand how an order could be made under my name without my explicit consent or even talking to me?
