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O2 Backend Software Errors & Unprotected

D
Rang

Hey there!
I am having issues with the activation of my multicard. And you know, curiosity kicked in and I started to research your code and your backend api.

I have some feedback that I don´t want to make fully publicly because this is not the place. Nothing serious, but something that I would be comfortable talking about with a virtual coffee.

(btw, do you still have the swagger in the default route?)
xxx

Reach me on xxx

 

o2_Giulia, 22.04.2024, 18:19: verschoben von Digitales Wohnzimmer zu English O₂ Community: Mobile
o2_Maren 24.04.2024 11:01 Uhr Links entfernt aus Datenschutzgründen. 

13 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

Nobody here will contact you directly or click on links in your post (you are right, this is not the place). If you think you have discovered a bug or found something else of relevance that you do not want to share in the forum then it is probably best to use the contact form.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@David Fernández Esteban You should try to report your investigation here.

https://bugcrowd.com/telefonicavdp

https://www.telefonica.de/responsible-disclosure.html

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Maren

Hello @David Fernández Esteban and welcome to the o2 community,💙

I have removed your links to protect you.
I see that you are now receiving the QR code for the 2nd multi-card in your tariff by post. The letter should be with you in 2 to 4 working days. Please let us know if the activation of the eSIM has worked.

Best regards, Maren 🌼

Willkommen in der o2 Community! 💙
D
Rang

@o2_Maren @o2_Giulia 

Let me clarify it, Maren.
Currently I have an eSIM with my unlimited tariff.
I ordered a second plastic multicard for my iPad. The first card I have received did not work. 
At the shop, the support or me could not activate the card. Afterwards, the support sent me a new plastic card. 

I have received the new one on the 26. April Friday. And again, we are not able to activate it. Support told me like last time: Wait up to 48h hours.

They are clueless because I told the support team that there is an issue with the MCE Backend system written in Springboot returning a 500 internal server error. I even have an internal contact on the software development branch of o2 that has confirmed this.

I am paying extra 50 (39,99 activation plus 10 monthly) for no service whatsoever. It is the fifth time I try to reach support. Support does not know what to do and only forward me up/down. If this issue continues, I will cancel my contract.

So, I ask you, please, elevate this request to you 3rd level of Support because 1st and 2nd are not able to move forward.

 

Sandroschubert
Rang

Dein Beitrag ergibt keinen Sinn. Wenn du einen Kontakt warum leitet dieser das nicht weiter. Noch einmal, dir wurde mitgeteilt wohin du dich wenden kannst, mache es oder lasse es.

@Erwähnungen sind ausser Betrieb. Bei wichtigen Fragen einfach PN senden.
D
Rang

@Sandroschubert I am using this thread because the hotline and the contact form are ignored. Maren has written about an eSIM, when it is not the case. Clarification was required

salov
Rang
Benutzerebene 5
Abzeichen

@o2_Maren @o2_Giulia 


They are clueless because I told the support team that there is an issue with the MCE Backend system written in Springboot returning a 500 internal server error. I even have an internal contact on the software development branch of o2 that has confirmed this.

 

 

no - it is returning an http/400 error which the frontend obviosly can’t handle. So I guess, there is something wrong with your data configuration

o2_Maren

Hello @David Fernández Esteban 🙂,

The sim card with the number 8949*2960 is still not activated and has reported an error. I have now reported the error so that it can be rectified. Please be patient, the activation problem should be resolved within the next few days. 

Kind regards, Maren 🌼

Willkommen in der o2 Community! 💙
D
Rang

I have been trying to activate one from the thousands cards some genius in support sent me. Support is the worst I have seen in years. 1st and 2nd Support layer are terrible. A random answer to my issues each time I called. Prepare a better call script please.

I have been trying this since my first plastic card around 8-10 April. I paid 39.99 plus 10 eur for activation and card which I have not been able to use at all.

I have cancelled my account with O2. Today.

I have not cancelled because of the technical issues but because of the support 

And believe me, if I have any issue on the cancellation, I will cancel the aprox 15k eur month contract with my own company too.

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@David Fernández Esteban what did you mean with „I have been trying to activate one from the thousands cards some genius in support sent me“ 

I don’t think, what o2 really send you so much SIM cards.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
schluej
Rang

If you have done the contract in a shop you could cancel the contract after 24 Month.

If the contract is done online than you could cancel the contract in the fist 14days.

So i would say, yes there will be issue on the cancellation.

Live long and prosper 🖖
D
Rang

@David Fernández Esteban what did you mean with „I have been trying to activate one from the thousands cards some genius in support sent me“ 

I don’t think, what o2 really send you so much SIM cards.

I have at home 4 cards. 1 does not appear anymore in the system because someone deleted it.

Plus my eSIM.

The limit is one card.

Funny gag: The tariff information says you are not allowed to have Multicard. However, you can hire a limit of 1 extra card in the O2 space

o2_Solveig

Hello @David Fernández Esteban ,
I'm sorry that you're not happy with the support. 
As Maren has already written, the order for activating the SIM card ran into an error. 
As long as this error has not been rectified by the technical department, no card can be activated.
It is useless to keep sending out new cards. It will not work. 
As soon as the error in the system has been rectified, a card can be activated again. 
Sorry for the confusion 🌸
Kind regard, Solveig

 

O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715

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