Number Porting to Another Provider

Forum|Forum|1 year ago
October 7, 2024
5 Antworten
60 Aufrufe

patialvi
Besucher:in

Hello,

I want to port my existing prepaid O2 number to another service provider. To do so, I want to request the number release via Mein O2 app but strange thing is happening. While applying for number release my Date of Birth is changing from the one which is already saved in the details. My DOB is 23.12 but while requesting the number release, it shows 22.12 on the validation page. Could you please tell me why this issue is existing and how to correct this?

Lösung von o2_Gerrit

Hello @patialvi,

please do open one thread concerning your request only. I see that you have recieved answers in you other thread 🙂

Best Regards,

Gerrit

schluej
Forum|Forum|1 year ago
October 8, 2024

Moin Moin,

pleas call:

O2 Service in English
Our English-speaking postpaid and landline support for you. We are happy to assist you.
089 66 66 30 08 1
Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays

Live long and prosper 🖖

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patialvi
Autor
Besucher:in
Forum|Forum|1 year ago
October 8, 2024

Hello, I called them but they are only responsible for Postpaid contracts. I have prepaid contract. Prepaid helpline doesn't speak english. DO you have any email where I can send my query/issue.