Hello,
I want to port my existing prepaid O2 number to another service provider. To do so, I want to request the number release via Mein O2 app but strange thing is happening. While applying for number release my Date of Birth is changing from the one which is already saved in the details. My DOB is 23.12 but while requesting the number release, it shows 22.12 on the validation page. Could you please tell me why this issue is existing and how to correct this?
BR
Moin Moin,
pleas call:
O2 Service in English
Our English-speaking postpaid and landline support for you. We are happy to assist you.
Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays
Hello, I called them but they are only responsible for Postpaid contracts. I have prepaid contract. Prepaid helpline doesn't speak english. DO you have any email where I can send my query/issue.
You could try o2 Kontaktformular.
provide your new provider with the correct date of birth.
zur Info, doppelt:
Hello
please do open one thread concerning your request only. I see that you have recieved answers in you other thread 
Best Regards,
Gerrit
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