Hello,
I have taken my old SIM number to O2 as a new customer and was expecting 100€ bonus. But I haven’t got any confirmation, neither I can see that in O2 App. I heard that every month 5€ less than the actual amount will be deducted from monthly bill but that is also not happening. Can you please confirm that my number is eligible for this offer or not and when that is going to start?
Regards,
Sarkar
Hello
unfortunately, I can't check this for you right now because your forum account is not linked to your customer account. If you want, we could get you into the private messages so that you can send us the relevant data so that we can check this.
Would you like to do that or have you already received support in another way?
Kind regards
Jessica 
Hello Jessica,
I would like it very much if you help me in private message also. Please let me know the procedure. Do you need the phone number?
Regards,
Sarkar
Hello
I have sent you a private message and will take care of your issue as soon as possible.
Best regards
Giulia
Hello
the discount has been activated now, you should have received the confirmation via email.
If you have any further questions, please let us know.
We wish you a happy new year!
Best regards
Giulia
Hello Giulia,
I have received the email and the discount is also appearing in O2.
Thanks for your help.
Regards,
Sarkar
Hello
You're welcome, I'm happy if I could help. 
We wish you a happy New Year!
Best regards
Giulia
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