Here's the translated letter in English:⸻Dear O2 Representatives,My name is XXXX. I am writing to address a serious issue regarding the non-fulfillment of the contract I entered into for a two-year term to receive an iPhone 15 Pro Max on installment. According to the contract terms, I was supposed to receive the specified phone, however, it was never delivered to me. Thus, the contract conditions were not met, constituting a breach on your part.In accordance with the EU Consumer Rights Directive, if goods are not delivered within 30 days or by another agreed date, the consumer has the right to cancel the order and receive a full refund of all payments made. Therefore, I request a refund of all payments made from September 2023 to March 2024.Please address this issue promptly and inform me about the refund procedure.Sincerely, XXXXX⸻
Edit o2_Antje: Personal Data removed an relocated to Englisch Community / 11.04.2024
