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Here's the translated letter in English:⸻Dear O2 Representatives,My name is XXXX. I am writing to address a serious issue regarding the non-fulfillment of the contract I entered into for a two-year term to receive an iPhone 15 Pro Max on installment. According to the contract terms, I was supposed to receive the specified phone, however, it was never delivered to me. Thus, the contract conditions were not met, constituting a breach on your part.In accordance with the EU Consumer Rights Directive, if goods are not delivered within 30 days or by another agreed date, the consumer has the right to cancel the order and receive a full refund of all payments made. Therefore, I request a refund of all payments made from September 2023 to March 2024.Please address this issue promptly and inform me about the refund procedure.Sincerely, XXXXX⸻

Edit o2_Antje: Personal Data removed an relocated to Englisch Community / 11.04.2024

Hello @Tagak,

welcome to our o2 Community 😃

I regret that there was a complaint about your undelivered iPhone and I took a look at your case.

Apparently your iPhone could not be delivered by our shipping service provider DHL because the address was incorrect. The package has been returned to us and the installment contract has therefore been cancelled.

Unfortunately, we did not have a new order from you. There was no charges for the iPhone.

Your mobile phone contract is an independent contract that can also be used in other cell phones. Unfortunately, we have not had any revocation of this contract from your side.

Our employees have already terminated the contract early due to your complaint. However, a reimbursement of the costs was rejected due to the missing revocation within the 14-day period.

I regret that we cannot decide otherwise at this point.

Best regards

Giulia

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