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Hi.

I am not to be able to receive SMS on my iPhone for the past few months. I can send SMS OK however. 

This is a problem with OTP codes particularly from abroad.

I have tried all the usual suggestions to resolve this, 

Can you help?

Thank You

Hi @MarkMul. 

 

welcome to our community. :slight_smile:

Do you use a multicard? If so, did you check the settings. Maybe receipt of Text messages is on a diffent card than the incoming calls?

 

Greetings

So yes - I use multicard. I had previously tried adjusting the SMS settings in the portal and it had not worked. But I think I did not leave it long enough as when I tried it again and waited some time it started working again.

I think it is OK now. 

Thank You.

Dear @MarkMul ,

 

thank you very much for your feedback to us. It's nice that everything is working after all. :grin:

 

Kind regards,

Andrea

Hi, 

 

I just converted my SIM card to eSim. I am not receiving messages. I have iPhone 13 Pro. Is there something I need to change in settings?

 

BR

P

Hello @Mo_Priya ,

that should not be affecting receiving SMS directly. Are you using several Multicards with your contract? In that case the SMS might instead be routed to a different card now and that’s why you didn’t get any on the eSIM.

 

Kind regards, Sven

Hello,

 

Yes I fixed this. I changed the SMS receipt to eSim instead of physical sim. Now it works fine. Thank you.

 

BR

P

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