This week i added 15eur to my o2 credit from which 12.99 was charged for an already selected tariff(it was not activated since i didn't have sufficient credit). Suddenly after adding 15 eur 12,99 was deducted. But unfortunately i was not able to understand the app in german i cancelled the order, however the amount was deducted. Now the package is not yet activated and also i was charged seperately for calls.
09.11.2023 08:53 o2_Katja: verschoben aus Prepaid
Hallo
welcome to the o2 Community.
Have you already contacted our customer service? Can we support you from here? We'll be happy to take a look and help you further.
Best regards Bianca
Contacted the english hot line but no one answered. So i was forced to recharge again.
Hello
Please excuse the longer waiting time. I was happy to take a look at your case and credit the second charge for you. The credit will be added to your customer account and can be used for future bookings.
Please let us know if you have any further questions.
Best regards
Giulia
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