I purchased a new phone from O2 with headsets. And this is what I received by email.
I received the phone but never the Kopfhörer. I went to on O2 shop and called their hotline for half an hour but no one can help. This is frustrating.
| O₂ My Handy Nokia G22 mit Kopfhörer grau, 64 GB Vertragslaufzeit: 36 Monate Gesamtpreis der Hardware über 36 Monate: 181,00 € |
Hello
welcome to our community :)
When did you place the order? And when did the mobile phone arrive? Did you check whether you received any information about the headphones by email or SMS?
Best regards
Cora
Received my phone by end of Feb (25-28)
I found some link to order my Kopfhörer and followed the steps in Feb.
No SMS / Emails since that.
Hallo
have you already checked what is being shown when you check the Hardware Extra Portal for the headphones? You should normally be able to see the state of them, if you successfully entered the campaign.
Kind regards, Sven
Ihre Lieferung wird nach Ablauf der Widerrufsfrist zur Ihrer Ursprungsbestellung XXXXX voraussichtlich am 18.03.2024 verschickt.
Vielen danke
Edit o2_Antje: Personal Data deleted / 12.03.2024
Super dann funktioniert doch alles.
Hallo 
Super, dass du jetzt die Bestätigung zum ungefähren Lieferzeitpunkt der Kopfhörer bekommen hast 
Melde dich gerne jederzeit hier wieder wenn du Fragen hast oder Unterstützung benötigst 
Viele Grüße
Kathi
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