Moin Moin,

please call

Or if you could speak German

Hello @SophieElizabeth,

this somehow sounds like there seems to be some issues with the mobile network at the address where you are. If even in your phone only EDGE is available but neither 3G nor 4G the homespot simply has no network that it can connect to.

If you already tried our livecheck (with your full address) and found no issues I recommend to klick on “Ich stimme nicht zu” (I do not agree). I assume the address you are using it worked fine normally?

Regards,

Lars

When I click “I do not agree” it asks for the phone number, and I do not know what this should be for the homespot. The SIM card only came with a 'sim card number'. 
 

Also, my phone is accessing the o2 network (via a netto SIM card) with no issues. 

Hello @SophieElizabeth,

every SIM card has its own mobile phone number :-)

You should have recieved the phone number via SMS, please have a look at the messages area on the homespot. Also the phone number should be shown if you call someone. And another possibility is the monthly invoice, you will find the phone number there also :-)

Regards,

Lars

Hi Lars, 

believe me I have tried very hard to find the number of the SIM card. I’ve looked through all of the options when I go to o2.spot, I’ve tried to send messages/call my friends from the sim so they can tell me the number but it never goes through, I’ve never actually been able to look at my monthly invoices since you need the phone number to log in to see them, I feel like I’ve tried everything! It’s been a difficulty for a long time, long before I had the current issues with the WiFi. 

Any suggestions? I am now on day 4 with no WiFi and no way to report the problem without a phone number. 

Hi @SophieElizabeth, 

thanks for your efforts you have done so far. 

I admit the SMS is not so easy to find. Please find here an instruction-video how to read SMS from your HomeSpot: 

In order to get undertitles in English, please click Einstellungen/ automatisch übersetzen/ English. 

After you have found the SMS with your mobile phone-number, please registrate your number at “Mein o2”. Follow the instructions here: 

I hope these videos will be helpful for you. 

Loving greetings,

Tobias