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no signal sim

  • February 15, 2024
  • 7 Antworten
  • 139 Aufrufe
A
Besucher:in

Hellllo !!!! I reset my telephone 4-5 times and no Signal! 
i put kredit and i try to aktivated option and nothing work! And my sim no signal non stop ! What i can do more ?

 

Edit o2_Sven 15.02.2024/13:44: Moved from Austausch rund um die o2 Community to English o2 Community: Mobile

Lösung von o2_Giulia

Hello @Aiddda092,

I have checked your connection, the SIM card is currently blocked. Apparently there were problems with the direct debit top-up. Please see also our text message of February 16th.

Unfortunately, we cannot resolve this issue here in the community. Please contact our Prepaid customer service by telephone or chat: Kontakt

Best regards

Giulia

    7 Antworten

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • February 15, 2024

    Hello @Aiddda092,

    welcome to the o2 Community 💙.

    I assume this is about a Prepaid card that you’ve been using? Is this a completely new card that you are using for the first time or did it already work before? Have you already taken a look at the LiveCheck for any potential technical difficulties in your area?

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    A
    Besucher:in
    • Aiddda092
    • Autor
    • Besucher:in
    • February 15, 2024

    I have this SIM KART 5 years . Never have this problem. Is first time and is from yesterday so .

    A
    Besucher:in
    • Aiddda092
    • Autor
    • Besucher:in
    • February 15, 2024

    I am in Romania since 2 weeeks and since yesterday my SIM Not working .. i take kredit and is gone and he show me i have minus 23€ and i Chargers 70€ .. and why no signal? 

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • February 18, 2024

    Hello @Aiddda092 ,

    assuming you are still in Romania, have you tried switching the network that you are connecting to. When you are manually selecting the network you might have to attempt this multiple times.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    A
    Besucher:in
    • Aiddda092
    • Autor
    • Besucher:in
    • February 18, 2024

    Hello ! I try alll !! Nothing’s work ‘s !! 

    A
    Besucher:in
    • Aiddda092
    • Autor
    • Besucher:in
    • February 18, 2024

    And last time i have -23€ and now -93 € .. where is the 70€ gone for what i charge ? And anyway NO Signal . I don’t use my phone ! 

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • February 21, 2024

    Hello @Aiddda092,

    I have checked your connection, the SIM card is currently blocked. Apparently there were problems with the direct debit top-up. Please see also our text message of February 16th.

    Unfortunately, we cannot resolve this issue here in the community. Please contact our Prepaid customer service by telephone or chat: Kontakt

    Best regards

    Giulia

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