Hello @Margotry,

welcome to our o2 community 

That is a long time since your internet is installed and is still not working. When you had contact with our hotline, has a ticket for a disturbance of your connections and its solution been opened?

Best Regards,

Gerrit 

Hi Gerrit, 

yes after 2 weeks and a half and multiple call… they ask me to give a German phone number to contact me about it and without it they can do nothing. They hung up the phone with me multiple time! 
I doesn’t find that normal to stop helping cause of they error, made me pay a German number and treat me like that! 
and I still payed I received no help or refund. 

@Margotry It might be necessary for the kind of disturbance which needs to be resolved to contact via phone. You have the possibility to order a Testkarte, a trial SIM card for free from us with a german phone number which deactivates after a month or maybe it is possible for you to give a phone number of a friend but he or she would then have to relay to you.

But hanging up the phone multiple times is surely not how we want to go about when communicatoing with our customers!

Regards,

Gerrit

Thank you for your answer, it‘s really Nice to have someone who tell me nicely that, thank you!
I find a solution to have a german number with my company. 
do you know if I will be refund? because I payed for nothing and it was a month ago now… 

regards, 

margot

Good morning @Margotry 
Great that it has now worked out for you with a German phone number. So your connection is now working, did I understand that correctly?
From when to when did your line have no connection?
Kind regards, Kathi

Hello @Margotry 
Have you already received compensation/credit for the period when you were unable to use your connection? We would be happy to receive further information.
Feel free to contact us again here if we can help you.
Best regards, Kathi