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Hello ! I ordered a mobile phone with a SIM card contract on Thursday, July 1st and received an email to deposit an amount. I paid via link the next day, but did not receive a confirmation email or email from o2.

I have the transaction ID and reference when I paid the amount.

Reference:
#####
Transaction ID:
######
Status:
Paid
Date:
07/02/2021 12:33 PM

Can you check and tell please.

The email used to order is the same as that used for my forum account.

Many Thanks!

 

Edit: Moved to English Mobile - deleted transaction IDs - o2_Kurt

Hello @reinhold2002, welcom at our community. :relaxed:

Sometimes it takes a while for the payments to be booked and for an email to be sent. Has an email arrived yet and have you already checked your spam filter?

Kind regards, Ines.

Es gibt noch keine E-Mail, ich habe auch den Spamfilter überprüft. Die Zahlung erfolgte am 02.07.2021

Hi @reinhold2002,

bitte entschuldige die späte Rückmeldung. Möchtest du auf deutsch oder englisch fortfahren? We offer you both :grin:
Unfortunately, I can't tell you what the current state of your new contract is, because I don't have any data from you. Therefore, please send us a PN to @o2_Support with your 4 digit personal identification number together with your order or customer number.
Kind regards
Larissa

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