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No confirmation of order after payment

R
Rang

Hello ! I ordered a mobile phone with a SIM card contract on Thursday, July 1st and received an email to deposit an amount. I paid via link the next day, but did not receive a confirmation email or email from o2.

I have the transaction ID and reference when I paid the amount.

Reference:
#####
Transaction ID:
######
Status:
Paid
Date:
07/02/2021 12:33 PM

Can you check and tell please.

The email used to order is the same as that used for my forum account.

Many Thanks!

 

Edit: Moved to English Mobile - deleted transaction IDs - o2_Kurt

3 Antworten

o2_Ines

Hello @reinhold2002, welcom at our community. :relaxed:

Sometimes it takes a while for the payments to be booked and for an email to be sent. Has an email arrived yet and have you already checked your spam filter?

Kind regards, Ines.

R
Rang

Es gibt noch keine E-Mail, ich habe auch den Spamfilter überprüft. Die Zahlung erfolgte am 02.07.2021

o2_Larissa

Hi @reinhold2002,

bitte entschuldige die späte Rückmeldung. Möchtest du auf deutsch oder englisch fortfahren? We offer you both :grin:
Unfortunately, I can't tell you what the current state of your new contract is, because I don't have any data from you. Therefore, please send us a PN to @o2_Support with your 4 digit personal identification number together with your order or customer number.
Kind regards
Larissa

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