Skip to main content
Warum O2
Warenkorb
 Service

Hello there!

Since I joined O2, when I migrate my phone from a previous provider, my phone number can't be seen when I call people (No Caller ID).

Information:

  • I have an iPhone 14 Pro
  • I migrated the number from a previous provider to O2
  • I have an e-SIM

Troubleshoot already tried based on previous forums:

  • Check phone configuration - it is enabled. The phone isn't the problem. 
  • Call *#31# - I see the message "Setting interrogation Succeeded - Calling Line ID Restriction - Disabled" - Tried several times, that's the only message I see and it doesn't work.

 

Any idea why this happens? I've seen previous forums where O2 experts joined to solve the problem, but they didn't post what was the solution.

Hello @alessandraf,

welcome to our o2 Community 😀

I checked the settings for your phone number and found that the caller ID display was currently suppressed. I have now changed the settings so that your phone number should always be displayed. You received a confirmation via text message.

Please let us know if everything is working as desired now.

Best regards

Giulia

Hi Giulia!

 

Thank you so much for the quick reaction. It did fix the problem! :)

Hello @alessandraf,

great, I'm glad I could help you 😀

Please let us know if you have any further questions.

Best regards

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica