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No "Auftragsbestätigung" received yet, placed order weeks ago

  • 18 March 2021
  • 1 Antwort
  • 27 Aufrufe

Dear O2 Team,

 

I ordered an Iphone 12 Pro in last week of February and also paid the one time 1 Euro for the offer. However, after the payment I just received a payment confirmation and never received any other update from O2. Could you please help me with this? I also checked the spam folder but I have no emails from O2.

Its already been weeks and I cant wait more. I would like to cancel this order if its not being processed. Please help.

Thanks in advance.


1 Antwort

Hi @VishPa,

 

welcome to our community. :relaxed:

 

Did you order your iphone directly on our website or via a different channel?

 

Best regards,

Michi

 

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