Hey , I ordered a postpaid sim card , and apply to transfer my old O2 pre-paid number to new post-paid contract . (I am new to postpaid but have account on pre-paid) . When I receive sim card and tring to activate , it failed . In the meanwhile the old pre-paid sim card lost its signal . Can anyone tell what happend , and what things can I do to solve this problem ?
o2_Giulia, 15.12.2024, 09:36: verschoben von O₂ SIM-Karte: Bestellung & Aktivierung zu English O₂ Community: Mobile
where are you trying to activate the postpaid sim card?
Is it possible that you finished with a desired date? Where exactly did you order?
Thanks for reply
You can enter a desired date for activation via certain sales channels. But it doesn't work online. Call the hotline tomorrow.
Hello
welcome to our o2 Community 
Unfortunately, we cannot activate your SIM card for you because we do not have your data.
However, our telephone customer service will be happy to help you tomorrow. You can reach the English hotline on 089/66 66 300 81.
Best regards
Giulia
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