Oh, @o2_Jessica, thanks a lot! that would be awesome and very helpful to me.
I would be interested in the O2 Grow 40+ GB, if that's possible.

Hello @o2_Jessica, I just would like to follow up on the status thanks in advance!

Hello @fintach,

unfortunately we are a bit busy at the moment, so my answer has been delayed.
Could you give me a brief update on whether you still want to change to the tariff mentioned, or whether you have already been in contact with the customer service?
If not, I'll be happy to look into everything for you.

Kind regards
Jessi

@o2_Jessica, no worries, thanks for following up!
I’m still interested to change the tariff to what mentioned above if that’s possible. I didn’t contact the customer service, but following up here only.
Thanks a lot again for the support! 

Hello @fintach,

I just had another exchange with my colleagues. Unfortunately, I had forgotten that your contract has only been in place for such a short time. Unfortunately, a downgrade during the contract term is only possible after a term of 12 months. This means that we can only offer you a smaller contract after 12 months...
I'm very sorry, I had just lost track of the date when the contract was signed. Unfortunately, I can't offer you a change of tariff at the moment.

Kind regards
Jessi

@o2_Jessica I understand. I’m not sure how this happened from the beginning! there must be a validation or any indicator to the customer that they are no eligible for the offer benefits before they sign the contract. If I knew that will cost me 60€ from the beginning, it will be a totally different scenario. I changed the order two times with the help from the customer support as you can see and I have never been told that I’m not eligible. Instead, we talked about the 29,95€/month term.

@o2_Jessica Even with “Kombivorteil” it was not clear for the customer. I have two contracts for iPhones and both were not considered. That is totally misleading!

Hi @fintach thank you for your posts. I am sorry when you missed some further explanation about the “Kombivorteil.”
For the Kombivorteit it is necessary to have two or more mobilfone or fixlinecontracs running with the same customer number.
o2 my handy is not included because it is running as a single payment contract under an own customer account. 

In our confirmation letter about the tarif plan, the Kundenvorteil is a) included under Rabatte, b) there is an information that the Kundenvorteil will be checked,
or c) if this is the first mobile phone contract it is not written.
I checked your letter and the Kundenvorteil is not described because it is the first contract with the given customer number.

I hope this post ist helpful to correct the misleading. 

If you have any further questions you are welcome

kindly regards
Michael

Thanks @o2_Micha @o2_Jessica for clarification!
I will ping you here after 12 months to see if a downgrade is possible :)

Hello @fintach,

that would be nice, we look forward to hearing from you again. I am sure that we will then find a good offer for you then

Best regards

Giulia