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Need help retrieving PUK code without Mein O2 access

  • February 22, 2021
  • 1 Antwort
  • 108 Aufrufe

Hello,

 

I recently entered my PIN code wrong 3 times in a row. I am currently out of Europe and I could not retrieve the PUK code from my Mein O2 account as well because I cannot remember the password there, too (sorry!). My O2 account is also not linked to my email but only linked to my phone number, therefore I also couldn’t retrieve my password there by “Forgot password” option. 

I'm wondering if it's possible to provide me with my lost PUK code if I give my information without the need of Mein O2 account. 

Thank you very much.

 

Edit o2_Vivian: verschoben SIM-Karte → o2 English Community

Lösung von o2_Ines

Hello @oekrgl10, welcome at our community. Oh no, what a pity.

Unfortunately we are not able to tell you your PUK here. But the Hotline are happy to help you. So please call them. :slight_smile:

Kind reagrds, Ines.

1 Antwort

o2_Ines
  • Moderatorin
  • Lösung
  • March 2, 2021

Hello @oekrgl10, welcome at our community. Oh no, what a pity.

Unfortunately we are not able to tell you your PUK here. But the Hotline are happy to help you. So please call them. :slight_smile:

Kind reagrds, Ines.