Hello. My name is mispelled on my documents when i bought my phone few days ago including in the official receipt. And for sure i will also be receiving receipts on my monthly payment with my name spelled incorrectly. I need my receipts for my tax refund. What should i do. Need to change it before my first monthly payment.
Lösung von o2_Tobias
Zur Antwort springenHello. My name is mispelled on my documents when i bought my phone few days ago including in the official receipt. And for sure i will also be receiving receipts on my monthly payment with my name spelled incorrectly. I need my receipts for my tax refund. What should i do. Need to change it before my first monthly payment.
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Hi
welcome to our English Community.
Did you already reach our English hotline?
Could you already clarify your issue concerning the misspelling of your name?
If not, just send us a copy of your ID-card and ask to change your name accordingly.
Thanks a lot.
Loving greetings,
Tobias
Hello. Thank you for your reply. I tried reaching the hotline earlier but i can not connect. Do you have an email so i can send copies of my id and other identification documents?
Hi
I regret that we do not offer an e-mail-address for that purpose.
Please send the letter with the copy of your ID-card to the following address:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
or by fax: 01805 571 766
Thanks a lot.
Loving greetings,
Tobias
Hello O2 team. I updated/change the spelling of my name in the app because when bought my phone, i didnt notice that they spelled my name incorrectly and i also visited a nearby o2 store to update and correct my name and they said that my name is already updated on the system. My question is will i receive a receipt with my correct name on my next billing or should i still send an email with supporting documents etc? I need a receipt with my correct name on it. Hoping for you fast reply
Hi
I just combined your messages in one thread as it is the same topic. 
Nice that you follow up on your issue concerning the spelling of your name.
Do you see the correction already in the “Mein o2-App” under personal details (Meine Daten)?
If this is the case, you will see your correct name in the next invoice as well.
Loving greetings,
Tobias
Hi
I do not think that there will be a problem with your tax return as only the first and last name was in the wrong order.
Loving greetings,
Tobias
Hi
yes, sure. This little fault is already corrected. 
All invoices that were made after the correction will show your correct name.
Loving greetings,
Tobias
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