My prepaid SIM ( 3.5GB all netfat)IS NOT WORKING PROPERY

Forum|Forum|4 years ago
February 12, 2021
7 Antworten
61 Aufrufe

Theos
Einsteiger:in

I am used to get 3.5 GB and free calls and sms per month for ony 10 euros. But now the 10 euro was not taken and i am being charged as i connect to the internet or as i call or send sms. Please can you help me?

Edit by Katy: Moved to English o2 Community Mobile

Lösung von Anonymous

please try to Kurzwahl 56 67
SMS → “START o2myPrepaidS”

Anonymous
Forum|Forum|4 years ago
February 12, 2021

please try *104#

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Theos
Autor
Einsteiger:in
Forum|Forum|4 years ago
February 12, 2021

I try this *104# but i am not sure of what to do because i can see there 3 options 1. Packstatus 2. Packbuchen 3.Pack abbestellen. I do not know German i am new here. I am asking why i am not getting 3.5 GB as usual which last for about 28 days. Why there are not taking 10 Euros from my SIM account yet i have a sufficient balance. Instead they are charging me per sms sent, per call i make and when I open data they are consumed quickly . So, i do not know how to solve this ?