dear Admin
i have purchased an online phone, i paid it fully, i did a mistake in the adresse, its a very small mistake, DHL are saying they have send it back to o2, i couldnt reach anyone from o2 to check whats the status, when i called the english speacking support, he is asking me for contract number PKK and so many details and he dont believe its me. please can you help me?
i dont know wheres the contract number or PKK
Edit by o2_Katja: Moved to our english community
Dear
welcome to our community. 
Unfortunately, your community account is not linked to any record. Therefore, I am writing you a private message from o2_Support.
Kind regards,
Andrea
Dear
thank you for your reply in the private message.
I can only see the delivery by DHL on April 7th in our system. I can't find an entry that the shipment was returned to us. Nothing has arrived back at our address.
However, there is an entry in the tracking system that a drop-off location has been entered or a neighbour has been entered where the parcel should be delivered, so I assume that the parcel was dropped off/delivered there. Have you checked this once?
Kind regards,
Andrea
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