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My order has been returned to you, but the deposit amount that I paid has not been credited to my account

 

edit o2_Solveig 27.06.2023, 10:56 Uhr verschoben von o2 Prepaid → English o2 Community : Mobile 

this can take some time, up to 14 working days...


Hello @Mina Shabani ,

welcome to the o2 Community 💙.

It always takes some time until the deposit is returned, as jsc says it could take up to 14 workdays. So for now I’d say to just have a little bit of patience and then everything is going to work out.

 

Kind regards, Sven


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