Is it normal to get a last bill of 147€ (my customer nr is: 28) in August when I last used my german O2 number and internet (FritzBox) in May? I signed up for an extraordinary contract of 2 years curing period. But you guys said it was ok to finnish it earlier: my contract ends in June now you said over and over, and still I got this HUGE bill in August now: 3 times big as normal without using any of your services (mobile data or internet) Is this really legal?
I of course refused to pay this sum so now it´s on 217€….
I really need help here since you guys rarely answer the hot-line phone and it´s expensive to call Germany from Sweden. And I really don´t want to contact a lawyer either. I hope this is just some misjudgment from either me or between you guys.
More info:
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I can´t even see my own bills on your site anymore… this shows all the time now:
Entschuldigung
Aufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.
Ihr O2 Team
Edit: Persönliche Daten entfernt - o2_Kurt
edit o2_Manga: verschoben nach Englisch o2 Community: Mobile