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My IBAN got baned

P
Rang

I am an exchange student in Goettingen and I wanted to contract the cable internet connection together with the phone data pack. Unfortunately, when I came to the salon, they asked for an IBAN to create a contract. My British and Spanish did not work, so I opened a German one and came back again. However, I was told that I was blocked by the system and to try again I need to wait 2-3 months. Is there a way of solving this misunderstanding and contract you as a provider? Thank you!

 

edit o2_Solveig 17.08.2022, 12:30 Uhr verschoben von Mobilfunk → English Community: Mobile

5 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

It probably doesn't have anything to do with your IBAN (you can use an IBAN from any bank that enables SEPA direct debits, though you would incur fees every month with a British IBAN due to the currency conversion) but your creditworthiness. This can happen if you have not been in Germany very long so have no credit rating. 

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Manuela

Hello @pauline.i , 

welcome to our community! ✨

As bs0 already said: IBAN from EU can be used, GB-IBANs cannot be used. 

The IBAN from Spain should be working.

Should I take a look in the systems?

If yes, we can change to private messages for the data exchange. 

I´m looking forward to your response. 😊

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
bs0
Rang
Benutzerebene 7
Abzeichen +7

@o2_Manuela 

UK IBANs should still be useable as the UK is still part of the SEPA system, but it doesn't make sense for the customer due to the charges (unless it is a Euro account of course).

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
P
Rang

 Thank you to both of you for replying and trying to help!
@o2_Manuela  I would really appreciate it if you could have a look in the system and find out how we can solve the problem. Will be in touch with you in the privet messages.

Have a great day!

o2_Manuela

Hello @bs0 , 

that GB-IBANs do not work anymore is the information that I have from our systems.

But I can understand what you mean. 

@pauline.i You will get a private message from o2_Support shortly. 😊

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)

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