My Handy Premature Payment / Contract Termination

You want to end your MyHandy installment plan prematurely? No problem, we have gathered all the information you might need beforehand.

How to apply for early repayment

How you arrange early repayment depends on how you are currently paying for your MyHandy instalment plan.

Payment method: Direct debit

If you pay by direct debit, you can easily arrange early repayment online. 

• Go to see this page in your Mein o2 account: Premature payment
• Or use the Mein o2 App

Payment method: bank transfer

If you’re paying your installments by manual bank transfer we do not have a SEPA mandate for your MyHandy contract and will need you to submit a filled-in form to start the process.

• Find the form here: Click
• Send it to the following address which can also be found on the form itself:

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

💡The form is only available in German. You need to fill in the following information:

• personal information of the contract owner
• MyHandy contract number (you'll find it in your documents about the phone)
• bank information for the debit (if necessary)
• (only if the contract owner differs from the owner of the bank account): personal information of the bank account holder
• signature

What happens after applying for early repayment?

Afterwards you'll get a letter confirming the process, as well as stating the outstanding amount for your MyHandy installment plan. The remaining amount will then be debited on the next scheduled payment date.

Cancelling the early repayment

If you change your mind and decide you’d like to continue paying the installments for your MyHandy contract, you can, of course, cancel the early repayment.

You can do this up to 14 days after applying for early repayment. Please let us know your request either in writing to widerruf@cc.o2online.de or by contacting customer support directly.

Latest update: March 2026 / Information on withdrawal added, wording and formatting revised