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My Handy Premature Payment / Contract Termination

  • 26 January 2018
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My Handy Premature Payment / Contract Termination
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In case you want to end your MyHandy installment plan prematurely you’ll find all necessary information here again in detail.

 

  • Premature payment is allowed if there are no outstanding amounts
  • The balance has to be settled by the payment method you used before

 

 

If your payment method is direct debit:

 

If your payment method is bank transfer:

  • Fill in the form which you find here: Click and send to:

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

 

 

The form is only available in German. You need to fill in the following information:

  • personal information of the contractor
  • MyHandy contract number (you'll find it in your documents about the phone)
  • bank information for the debit (if necessary)
  • (only if the contract owner differs from the owner of the bank account): personal information of the bank account holder
  • signature

Afterwards you'll get a letter confirming the process, mentioning also the remaining open amount.

 

 

 

 

Did you find all information needed? We would appreciate it if you’d click “Gefällt mir”/ “Like”.  

If you have further question or any comment about this topic and process you can visit our English o2 community and write a question! 

 

 

Latest Update: 02/2023: Link updated


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