Skip to main content
Warum O2
Warenkorb
 Service

@o2_Support 
Dear O2 support team,

since I’m not able to send private message to you directly. here I would like to ask how to deactivate a multicard. By mistake I applied a multicard instead of applying a replacement e-sim card, on O2 portal, unfortunately I couldn’t deactivate the multicard (whit the last 4 digi 0996), the system always report  “Aus technischen Gründen können Ihre Daten derzeit nicht vollständig geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.” 

could you please do that for me by allowing me send you the private message with neccesory data? many thanks in advance

best,

Jiang

Hello @jiang_bian,

What is your contract called?

Best regards

Hello @Vilureef thanks for asking, this contract under my account is called: O2 Free Unlimited Smart Online (LTE/5G)

Hello @jiang_bian,

You cannot currently deactivate the Multicard yourself in your tariff. Call the English-speaking hotline.

Best regards

Hello @Vilureef , thanks for your solution!

Hello @jiang_bian, 

I see that you have already received great support from Vilureef :)

In the meantime, did you follow the advice and contact our hotline? If so, has your concern already been clarified?

Please let us know if we can support you.

Best regards
Cora

Hello @o2_Cora ,

many thanks for following up this issue, by calling the Hotline, my unexpected multi-card was successfully deactivated.

best,

Jiang

Hello @jiang_bian,

I´m glad to hear that the hotline could already help you 😊

If you have any further questions or concerns, please contact us again :)

Best regards 
Cora

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica