Hi @Sergio Rodriguez, 

welcome here to our English Community. 

According to your wish, I have just released your prepaid-number. The number is now ready for transfer to another provider. 

Please contact your new provider to order the porting of your number. 

As we charge you with 6,82 € when we receive the order of the new provider to port your number, please make sure that you have this amount as credit on your old prepaid-card. Otherwise, the porting will be refused. 

If you still have a remaining amount on your card after the porting, you have the possibility to transfer the remaining amount to your private bank-account. Just fill out the following form for that: pay-out remaining amount o2 Prepaid to your personal bank-account

If you have any further questions, just feel free to contact us here. 

Loving greetings,

Tobias

Hi Tobias,

thank you for your response. I have a question. I received 3 different sms today (17.03.2021) asking to add credit to my account. Yet, my account is already deactivated as of today and I in fact had money left. 
could you help me there? Why am I asked to add credit?

Hi @Sergio Rodriguez 

for the mobile number portability we charge a fee of 6,82 euro which will be deducted directly from the existing credit. If theres not enough credit of at least this amount, the mobile number can’t be transferred.

Best regards,

Michi

Hi @o2_Michi 
That amount I believe was already deducted from the credit. My number was also transferred to the new provider. I received messages asking to add credit after this happened. That’s what confused me.

Is there a way to confirm that the portability fee was correctly processed?

Thank you,

Sergio

@Sergio Rodriguez 

Hi Sergio,

if your number already has been transferred to your new provider it worked and the fee was successfully deducted. I suppose the message just had a bad timing.

I took a look into your tariff, the fee was already deducted on the 8th of march (9 days before the transfer), everything is fine.

Best regards,

Michi