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I´m moving to a new address that O2 internet/cable is not available. Naturally they will not be able to provide the contracted service. In that case, can it be canceled? If so, would I have to pay a penalty? 

Yes, you can terminate the contract early and yes you have to pay a penalty of three months basic charge. You need to request that your connection is moved to the new address (Umzugsauftrag). o2 will then inform you whether or not a connection at your new address is possible. If not, you can terminate the contract on the date you move.

Hello @rrk-br,

 

welcome to our community. :relaxed:

 

I’ve marked @bs0’s answer as a solution. If you have further questions feel free to ask us.

 

Best regards,

Michi

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