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Moving to a new address that O2 is not available

vor 3 Jahren
18 March 2021
2 Antworten
33 Aufrufe

rrk-br
Neuling
0 Antworten

I´m moving to a new address that O2 internet/cable is not available. Naturally they will not be able to provide the contracted service. In that case, can it be canceled? If so, would I have to pay a penalty?

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Lösung von bs0 18 March 2021, 21:40

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2 Antworten

Benutzerebene 7

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bs0
Profi
38849 Antworten
vor 3 Jahren
18 March 2021
Lösung

Yes, you can terminate the contract early and yes you have to pay a penalty of three months basic charge. You need to request that your connection is moved to the new address (Umzugsauftrag). o2 will then inform you whether or not a connection at your new address is possible. If not, you can terminate the contract on the date you move.