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moved vdsl connection discount gone from mobile


Hello,

 

I just moved house today, my dsl connection moved fine but just got a text saying I no longer get a discount on my mobile as the dsl contract was terminated.

do I need to do anything to reactivate the combination discount or it will also move automatically?

 

thanks!


3 Antworten

Benutzerebene 7
Abzeichen +4

Did you have dsl at the new address? Than a moderator will fix it, if you didn’t have a dsl, than there is no reason any longer for the discount.

 

Hi Denner,

 

yeah as mentioned the dsl moved fine, got sms and emails at about 3am to say it moved already, very efficient!

i will wait and if not contact once all has settled a bit from the move. Thanks.

now to look into increasing the speed on the connection next ;)

Benutzerebene 5

Hi @Charliwest,

I'd be happy to take a look at it.
I have sent you a private message via @o2_Support 
Answer us there please once :)

 

Best, Alina

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