Skip to main content
Warum O2 Service
Frage

moved vdsl connection discount gone from mobile


Hello,

 

I just moved house today, my dsl connection moved fine but just got a text saying I no longer get a discount on my mobile as the dsl contract was terminated.

do I need to do anything to reactivate the combination discount or it will also move automatically?

 

thanks!

3 Antworten

Denner
Legende
Forum|alt.badge.img+4
  • Legende
  • 22405 Antworten
  • 29. Juli 2020

Did you have dsl at the new address? Than a moderator will fix it, if you didn’t have a dsl, than there is no reason any longer for the discount.

 


  • Autor
  • Neuling
  • 3 Antworten
  • 29. Juli 2020

Hi Denner,

 

yeah as mentioned the dsl moved fine, got sms and emails at about 3am to say it moved already, very efficient!

i will wait and if not contact once all has settled a bit from the move. Thanks.

now to look into increasing the speed on the connection next ;)


o2_Alina
  • Team
  • 465 Antworten
  • 3. August 2020

Hi @Charliwest,

I'd be happy to take a look at it.
I have sent you a private message via @o2_Support 
Answer us there please once :)

 

Best, Alina


Deine Antwort