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More speed LTE ?

R
Rang
Benutzerebene 1

Hi O2 Team,

Why are you making everyone fool? You guys are tricking people to buy more speed from your so called LTE plan which is of no use at all. I am unable to take my Teams and Zoom calls even after taking 250 Mbps connection from you and paying so much money. The voice just scrambles as soon as video is turned on, not able to understand others neither they are able to understand me. I am struggling from the time I bought your service. I thought increasing from 10 Mbps to 250 Mbps might help but it is of no use as I never got speed of more than 20-30 Mbps plus your connection is so unstable. I used Telekom at same place and with same phone and devices, I am getting speed of more than 200 Mbps with no issues in zoom or teams call.

So to summarize either resolve the issue or give me my money back or accept that you are making people fool by tricking them and offering high speed LTE services which is of no use.

Regards,

Randeep

 

edit o2_Solveig: verschoben von Homespot → Englisch Mobile und neuen Beitrag eröffnet , das es um ein anderes Thema geht

 

11 Antworten

R
Rang
Benutzerebene 1

Liebe community,

ich kann, trotz brauchbarer Down-/Uploadgeschwindigkeit keine Videokonferenzen (teams) führen. O2 scheint die Beiträge in diesem Forum zwar zu verfolgen - aber hat sich bei irgendjemandem die Situation verbessert?

Gruß, Marco

Not at all. It seems they are not concerned either in improving it as they have trapped customers already with 24 months contract period so they have nothing to worry about. All we can do is to bang our head against the wall… Imagine when I am getting 20-30 Mbps speed while I am paying for 250 Mbps connection, isn’t that a joke?

R
Rang
Benutzerebene 1

Hallo @MaDie ,

 

du hast recht. Ich habe für alle bisher bekannten Fälle hier in der Community Meldungen an die Technik aufgenommen.

Aber bisher ist noch auf keine Meldung eine Antwort erfolgt.

 

Ich versuche es jetzt nochmal auf einem anderen Weg und melde mich, sobald ich etwa höre.

 

Grußm, Solveig

You won’t response even from anyone. It seems they are not concerned either in improving it as they have trapped customers already with 24 months contract period so they have nothing to worry about. All we can do is to bang our head against the wall… Imagine when I am getting 20-30 Mbps speed while I am paying for 250 Mbps connection, isn't that a joke?

bs0
Rang
Benutzerebene 7
Abzeichen +7

If you have 20 - 30 Mbps and can’t use Zoom or Teams then the problem is probably not the speed. That is more than enough for Zoom and Teams calls.

https://support.zoom.us/hc/en-us/articles/201362023-Systemanforderungen-f%C3%BCr-Windows-macOS-und-Linux#h_d278c327-e03d-4896-b19a-96a8f3c0c69c

And whilst it might be frustrating that you cannot achieve the maximum speed, you are not actually paying for 250 Mbps but for a contract which enables you to access the LTE network which in some locations and depending on the time of day, or rather the number of consecutive users in that cell provides up to this speed.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
R
Rang
Benutzerebene 1

As I have mentioned it works perfectly with other network service provider like Telkom. Beautiful speed of 200 Mbps, no issue in zoom or teams call using the same devices that i am using for O2. 

Plus all the time the speed I get is between 20-30 Mbps. I never got more speed no matter what time it is in the day or night or afternoon or evening or morning, or even if i go to some other place or area nothing improves. This is really frustrating.

Regards,

Randeep

 

A

I want to add to the debate here. The first problem is O2 hasn't the total infrastructure that Telekom and Vodafone has. O2 is very  late in to the game. The other two big providers had the massive infrastructure to place cell towers in prime locations. O2 took what was left. Their main focus of late seems to be either in the 10 major cities or rural areas without good landline connection.  

 

So in the the first instance  its about  lack of investment  and the location of towers. In some locations towers over lap so routers can wrongly select a slower  tower this happens when  one tower is the strongest.

 

On the O2 router you can manually select LTE connection  in some locations makes improvements.

 By the very nature  of cell towers they relay on wireless technology this is effaced by location, obstacles. and other local conditions. Telekom and Vodafone  uses different frequencies. The  frequency  can do two things . One it can make the distance  longer but the speed is slower. A higher frequency results in fast LTE but over a much shorter distance.

The next problem is the Wi Fi connection from the router , If there are many people on the same Wi Fi band this can cause a slow down. Changing to 5Ghz can improve this. Better  still use a LAN cable.
Now the speed you quote  250 Mbps connection is the " Advertised speed”  That is the cell towers share the total bandwidth with all the customers on the same tower. ( Spectrum sharing )


The realistic speeds I  found to be as follows

4G LTE Network (On-Device):

Download speeds: Typically between 7 – 40 Mbps, with peaks up to 90 Mbps and minimum expected speeds of less than .1 Mbps


Upload speeds: Typically between 4 – 20 Mbps, with peaks up to 35 Mbps and minimum expected speeds of less than .1 Mbps


Latency: Typically between 30 – 55 ms


The problem is the  German 
 contracts have a clause they not forced to guarantee 250 Mbps for every O2 customers. O2 works on ther idea there is a average speed biased on the number of customers and the cost on installing and running  the tower. Most German providers shy away from building massive towers to support every customer at 250 Mbps.

 

In Germany the contract normally can not cancelled if the connection is slow, O2 works on the idea the tower  is live "in service " so is providing service.
The German LTE infrastructure is awful.

 

The contract terms are awful and not in the customer interests.

Even if customers leave is of little consequences as long as the ratio of customers leaving and new contracts remains stable or continues to increase.


Is the the one thing  I dislike about living in Germany  the  telecommunications companies should have invested way back in 1990, Its a case of minimal investment , maximal profit.


The government is also to blame.


Times have change the home workers are suffering due to lack of investment.

Is about time the customers spoke out.

 

R
Rang
Benutzerebene 1

I want to add to the debate here. The first problem is O2 hasn't the total infrastructure that Telekom and Vodafone has. O2 is very  late in to the game. The other two big providers had the massive infrastructure to place cell towers in prime locations. O2 took what was left. Their main focus of late seems to be either in the 10 major cities or rural areas without good landline connection.  

 

So in the the first instance  its about  lack of investment  and the location of towers. In some locations towers over lap so routers can wrongly select a slower  tower this happens when  one tower is the strongest.

 

On the O2 router you can manually select LTE connection  in some locations makes improvements.

 By the very nature  of cell towers they relay on wireless technology this is effaced by location, obstacles. and other local conditions. Telekom and Vodafone  uses different frequencies. The  frequency  can do two things . One it can make the distance  longer but the speed is slower. A higher frequency results in fast LTE but over a much shorter distance.

The next problem is the Wi Fi connection from the router , If there are many people on the same Wi Fi band this can cause a slow down. Changing to 5Ghz can improve this. Better  still use a LAN cable.
Now the speed you quote  250 Mbps connection is the " Advertised speed”  That is the cell towers share the total bandwidth with all the customers on the same tower. ( Spectrum sharing )


The realistic speeds I  found to be as follows

4G LTE Network (On-Device):

Download speeds: Typically between 7 – 40 Mbps, with peaks up to 90 Mbps and minimum expected speeds of less than .1 Mbps


Upload speeds: Typically between 4 – 20 Mbps, with peaks up to 35 Mbps and minimum expected speeds of less than .1 Mbps


Latency: Typically between 30 – 55 ms


The problem is the  German 
 contracts have a clause they not forced to guarantee 250 Mbps for every O2 customers. O2 works on ther idea there is a average speed biased on the number of customers and the cost on installing and running  the tower. Most German providers shy away from building massive towers to support every customer at 250 Mbps.

 

In Germany the contract normally can not cancelled if the connection is slow, O2 works on the idea the tower  is live "in service " so is providing service.
The German LTE infrastructure is awful.

 

The contract terms are awful and not in the customer interests.

Even if customers leave is of little consequences as long as the ratio of customers leaving and new contracts remains stable or continues to increase.


Is the the one thing  I dislike about living in Germany  the  telecommunications companies should have invested way back in 1990, Its a case of minimal investment , maximal profit.


The government is also to blame.


Times have change the home workers are suffering due to lack of investment.

Is about time the customers spoke out.

 

Exactly that’s the problem. I feel like I have been trapped by O2 and I cannot do anything here than to wait for next 24 months before my contract end and keep paying them the money for something which is of no use to me. This is really frustrating and disappointing. Look at their beautiful homepage, their they talk about high speed and many benefits and that’s what traps customers… Why can’t they write there one will get only 20-30 Mbps even if they will pay for 250 Mbps and their zoom and teams video meeting calls will not work, then at least customers won’t buy it and won’t feel trapped...

A

I want to add to the debate here. The first problem is O2 hasn't the total infrastructure that Telekom and Vodafone has. O2 is very  late in to the game. The other two big providers had the massive infrastructure to place cell towers in prime locations. O2 took what was left. Their main focus of late seems to be either in the 10 major cities or rural areas without good landline connection.  

 

So in the the first instance  its about  lack of investment  and the location of towers. In some locations towers over lap so routers can wrongly select a slower  tower this happens when  one tower is the strongest.

 

On the O2 router you can manually select LTE connection  in some locations makes improvements.

 By the very nature  of cell towers they relay on wireless technology this is effaced by location, obstacles. and other local conditions. Telekom and Vodafone  uses different frequencies. The  frequency  can do two things . One it can make the distance  longer but the speed is slower. A higher frequency results in fast LTE but over a much shorter distance.

The next problem is the Wi Fi connection from the router , If there are many people on the same Wi Fi band this can cause a slow down. Changing to 5Ghz can improve this. Better  still use a LAN cable.
Now the speed you quote  250 Mbps connection is the " Advertised speed”  That is the cell towers share the total bandwidth with all the customers on the same tower. ( Spectrum sharing )


The realistic speeds I  found to be as follows

4G LTE Network (On-Device):

Download speeds: Typically between 7 – 40 Mbps, with peaks up to 90 Mbps and minimum expected speeds of less than .1 Mbps


Upload speeds: Typically between 4 – 20 Mbps, with peaks up to 35 Mbps and minimum expected speeds of less than .1 Mbps


Latency: Typically between 30 – 55 ms


The problem is the  German 
 contracts have a clause they not forced to guarantee 250 Mbps for every O2 customers. O2 works on ther idea there is a average speed biased on the number of customers and the cost on installing and running  the tower. Most German providers shy away from building massive towers to support every customer at 250 Mbps.

 

In Germany the contract normally can not cancelled if the connection is slow, O2 works on the idea the tower  is live "in service " so is providing service.
The German LTE infrastructure is awful.

 

The contract terms are awful and not in the customer interests.

Even if customers leave is of little consequences as long as the ratio of customers leaving and new contracts remains stable or continues to increase.


Is the the one thing  I dislike about living in Germany  the  telecommunications companies should have invested way back in 1990, Its a case of minimal investment , maximal profit.


The government is also to blame.


Times have change the home workers are suffering due to lack of investment.

Is about time the customers spoke out.

 

Exactly that’s the problem. I feel like I have been trapped by O2 and I cannot do anything here than to wait for next 24 months before my contract end and keep paying them the money for something which is of no use to me. This is really frustrating and disappointing. Look at their beautiful homepage, their they talk about high speed and many benefits and that’s what traps customers… Why can’t they write there one will get only 20-30 Mbps even if they will pay for 250 Mbps and their zoom and teams video meeting calls will not work, then at least customers won’t buy it and won’t feel trapped...

This is a problem here that the contracts are binding. One can fight contracts but in Germany its very expensive and the out come is not good. O2 is like  all companies in Germany they  hide behind the “ AGB “ terms and conditions which is in complex legal  speak, my knowledge of German I would not understand. Even my wife who is native German hates the German AGB ‘s. I’m afraid the terms of a contract is stacked on the providers favour. They expect customers to do the relevant research before committing to a  contract.

O2 may  contact you and work something out. 

You spoke out that's important most people say nothing. If everyone spoke out here and on social media things might change. They have to change home working is a must.

I’m not to sure if video conferencing / Zoom need’s a dedicated IP address, O2 offers a dedicated IP   address for servers, gaming, IoT Devices  and so on…. it may be a dedicated IP address might help, You could ask O2 about the possibility.


I have a website for you where you can find a provider with a tower that's providing more speed https://www.cellmapper.net/

bs0
Rang
Benutzerebene 7
Abzeichen +7

Exactly that’s the problem. I feel like I have been trapped by O2 and I cannot do anything here than to wait for next 24 months before my contract end and keep paying them the money for something which is of no use to me. This is really frustrating and disappointing. Look at their beautiful homepage, their they talk about high speed and many benefits and that’s what traps customers… Why can’t they write there one will get only 20-30 Mbps even if they will pay for 250 Mbps and their zoom and teams video meeting calls will not work, then at least customers won’t buy it and won’t feel trapped...

As I already mentioned, Zoom and Teams don’t need anywhere near the bandwidth you are getting, so the problem is not the bandwidth. I just tested with my own phone (only 22 Mbps Download / 10 Mbps Upload) and Zoom works perfectly well.

It is true that the o2 LTE network leaves a lot to be desired in many areas of the country, but the fact is you are actually not paying for 250 Mbps. Telekom will charge you much more for the same “up to” speed, but their infrastructure is better so the chances of you reachng such speeds are much higher. You talk about being trapped in a contract that doesn’t deliver what it promises. Unfortunately for the consumer the contract does deliver what it promises (access to LTE), just not what the consumer hopes to receive.

The homepage doesn’t mention anything about LTE speeds as far as I can see and on the tarif page it clearly states “surfen mit max. 225 MBit/s” and if you click on the ‘i’ it states mobiles Surfen mit bis zu 225 MBit/s (im Durchschnitt 50,3 MBit/s; Upload bis zu 50 MBit/s, im Durchschnitt 23 MBit/s) . I am not at all saying that you are wrong to expect faster speeds, or that there is a lot of work to do in Germany to improve the infrastructure, I just want to put things in perspective.

As far as the AGB are concerned, the German consumer protection agency is actually very quick to challenge terms which are clearly unfair. I actually don’t think these terms are unfair though as the comapnies are not hiding behind the contract to reduce the speed; the problem is that the infrastructure simply isn’t there or is not able to cope. It is a bit like the Autobahn - you can go as fast as you like in theory, but there are limits on a lot of stretches and there are often traffic jams that will slow you down.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Tobias

Hi @Randeep228, 

 

I regret that you are not happy with the o2 contract when using Microsoft Teams or Zoom. 

 

We are speaking about your contract “o2 Free Unlimited Max”?

 

@bs0 already gave you some details about the LTE-connection. Thanks a lot for the support. :thumbsup:  

 

Additionally, also our technical department did not find any connectivity issue at your contact-address. Is the LTE-connection already working better now?

 

Did you already try to switch from LTE to 3G? Just try it out. Sometimes it helps. 

 

Do you get more LTE-connectivity in other places?

 

Unfortunately, I cannot give you a solution at the moment. 

 

Loving greetings,

Tobias

 

 

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
R
Rang
Benutzerebene 1

I’m sorry but that doesn’t help me. If I can’t make a call to attend my German course classes or to talk to my friends on zoom, your service is of no use to me. Zoom is a basic thing in this age, tel me what is the solution? Will you give me refund every month that I can pay to some other provider to get better speed because It seems like problem won’t be fixed by you anways? When is the last day of contract? Can I terminate my contract early before the last date because your service isn’t helping me? 

o2_Tobias

Hi @Randeep228, 

 

yes, sure. Zoom should work normally with 20-30 Mbps. 

 

You can check the requirements here: system requirements for Zoom 

 

With what device did you connect yourself to Zoom? 

Can you understand the others without Video?

Did you already check the Audio-settings of your device in Zoom?

 

Did you already try to connect Zoom to your DSL WLAN or LAN? Does it work better then? 

 

Of course, you have always the possibility to send us a cancellation, but the chance to get out of the contract before the normal duration of 24 months is seemingly small. 

 

If you decide to send us a cancellation, please use the following address: 

 

by fax to 01805 571 766

 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

 

But until now, I do not give up that we find the source of the problem. 

 

Loving greetings,

Tobias

 

 

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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