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Hello. I'm a prepaid customer and I'm porting away from O2. I have some euros in the o2 account that are left unused. How can I receive them back? Thanks

 

Edit o2_Alina: Moved to English

Hi @MachineGunMir ,

welcome to our Community!

With this form you can request the deactivation of the card and the payment of the credit balance. https://static2.o9.de/resource/blob/70982/04121d8037b6f6e79a78ce3365339c64/prepaid-guthabenauszahlung-download-data.pdf
Unfortunately this is only available in German.

 

Best,
Alina

 

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