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money doesnt show up


Hello O2,

 

It is my second time I am charging my mobile number for 20€ but the money is not showing in my account, its only deducted from my Bank Account. How can I contact you to get the money/the data in my app!? 
 

looking forward to hearing from you!

 

 

 

 

EDIT: verschoben von Mobilfunk:Vertrag in English:Mobile     o2_Maria, 27.03.2024; 11:50 Uhr


2 Antworten

Use the chat.

Prepaid-Chat

 

Hello @Majinbuu ,

Welcome to the community.
I see that bumer has already given you a good tip here about the prepaid chat. 
Have you been able to contact your chat colleagues yet?
Have you been able to clarify your issue?

Feel free to contact us again at any time if you have any questions. 

Best regards,
Maria

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