Hello
On 13.11.2023 my money was deducted but credit has not been received not the plan was activated. Please refund the amount. My german is not good so I can't communicate with the costumer service
Edit o2_Sven 14.11.2023/17:34: Moved thread from o2 Simkarte: Bestellung & Aktivierung to English o2 Community: Mobile
Hello
The refund is automatic. Since that was just yesterday, you have to expect a bit of a wait.
Best regards
Yeah but it has been a week since I made payment. but plan didn't get activate.
But Still money got deducted yesterday. Please do something regarding it
Hello
I can't do this because. I'm just a customer. Wait for O₂ moderation here.
Best regards
Hey
Welcome to the o2 Community!
Your request is about prepaid, right? When exactly did you top up and how? Which option did you want to activate?
Best regards,
Flo
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