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  • January 3, 2022
  • 4 Antworten
  • 46 Aufrufe

Hey 

a week ago i got the free unlimited max with O2 and today i can’t get to my mobile home spot it shows “ to enable home spot you have to contact O2 “ what seems to be the problem?

 

Edit by o2_Katja: Moved to our english community

Lösung von o2_Kurt

Hi @Nabih ,

 

are you using an iPhone or an Android phone?

Do you happen to have 2 SIM-Cards? Have you tried to reset the network connection settings?

Best regards,
Kurt

4 Antworten

o2_Kurt
Forum|alt.badge.img+40
  • Moderator
  • Lösung
  • January 4, 2022

Hi @Nabih ,

 

are you using an iPhone or an Android phone?

Do you happen to have 2 SIM-Cards? Have you tried to reset the network connection settings?

Best regards,
Kurt


  • Besucher:in
  • March 6, 2022

Hey , i would like to know if there’s a problem regarding hotspot? Doesn’t work for 3 consecutive days , it’s getting really frustrating same goes for me and my colleagues at work no internet for 3 days ? what happened ? An explanation would be nice and when all of this will be restored. Thank you 


bs0
Legende
Forum|alt.badge.img+43
  • Legende
  • March 6, 2022

An explanation is difficult without knowing where. Is there maybe a network problem at your location? If other people are also unable to connect that would seem like the most likely reason. You can check here:

https://www.o2online.de/netz/netzstoerung/#id-258134


o2_Sven
  • Moderator
  • March 10, 2022

Hello @Simonabi7,

did the LiveCheck that @bs0 linked above give you any results? If not you can also report that there is a potential issue within your area.

We are looking forward to your reply.

 

Kind regards, Sven