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Mobile phone stolen and cannot deactivate it online


Hi, my phone got stolen, can you please help me deactivate it? What should i do next? I cannot do it online it’s not working the page to deactivate it

13.10.2022 10:32 o2 Katja: moved from Mobilfunkvertrag to our english community

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Lösung von Anonymous 11 October 2022, 13:18

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please call

O2 Service in English

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm

You should go to the police anyway and complain.

If you have got noticed your IMEI-Nr., know your own mobile number and to complete you have got the number of SIM card, call

116 116

Further infos here:

https://www.verbraucherzentrale.de/wissen/digitale-welt/mobilfunk-und-festnetz/handy-verloren-sperren-lassen-anzeige-erstatten-13870

Benutzerebene 7

Hi @DIEGO YP thanks for contacting the community and sorry about your lost. 
Were you able to block the card with the help from our english hotline? Or do you still need any further support?

Thanks to fritz04 and to our Nachtschwester for user support.

kindly regards
Michael
 

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