I have applied a mobile phone contract in Germany last January 2023 but unfortunately due to unforeseen circumstances, I have decided to move out of Germany permanently due to termination of employment. How can I cancel my postpaid plan? Can I send it thru email or do I need to send it by post? What if my flight will be a week from now? I don’t have my deregistration certificate yet.
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Have you filled out this form and collected all the necessary documents?
Confirmation of deregistration from your previous place of residence
the registration certificate for your new place of residence abroad / as an alternative to the registration certificate, confirmation from your employer or landlord
(e.g. employment contract, rental agreement)
Send all documents to:
Telefónica Germany GmbH & Co. OHG
Customer Care / Retention Services
90345 Nürnberg
I don’t have yet my deregistration confirmation yet. Can I send the necessary documents if I am not in Germany anymore? Thru DHL post perhaps.
I can't tell you, it's best to wait until the o2 moderators here. I don't want to give you wrong information.
How long they usually answer here in the community? i am worried because my flight will be next week. I did not have a chance to notify in advance since this is an unforeseen circumstance.
You can send the documents by post as soon as you have them.
Hello
I'm sorry for the delay in replying.
Did you already receive your "deregistration confirmation"?
Best regards
Steffen
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