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Mobile phone contract cancellation

T
Rang

I have applied a mobile phone contract in Germany last January 2023 but unfortunately due to unforeseen circumstances, I have decided to move out of Germany permanently due to termination of employment. How can I cancel my postpaid plan? Can I send it thru email or do I need to send it by post? What if my flight will be a week from now? I don’t have my deregistration certificate yet.

6 Antworten

0179LoopUP
Rang
Benutzerebene 7

Have you filled out this form and collected all the necessary documents?

https://www.o2online.de/assets/blobs/pdfs/kuendigung-umzug-ins-ausland/?_gl=1*qd1714*_gcl_aw*R0NMLjE2NzU3OTcxMTkuQ2p3S0NBaUFpb2lmQmhBWEVpd0FwekN6dHBmTm0weW5ETnRPZVBxMXhocGZtWVM5SHVGTnJqaEtKbFNyQ2xvbExMeHRyemxIT1J6Z2x4b0NiYmNRQXZEX0J3RQ..*_gcl_dc*R0NMLjE2NzU3OTcxMTkuQ2p3S0NBaUFpb2lmQmhBWEVpd0FwekN6dHBmTm0weW5ETnRPZVBxMXhocGZtWVM5SHVGTnJqaEtKbFNyQ2xvbExMeHRyemxIT1J6Z2x4b0NiYmNRQXZEX0J3RQ.. 

Confirmation of deregistration from your previous place of residence

the registration certificate for your new place of residence abroad / as an alternative to the registration certificate, confirmation from your employer or landlord

(e.g. employment contract, rental agreement)

Send all documents to:
Telefónica Germany GmbH & Co. OHG

Customer Care / Retention Services

90345 Nürnberg

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T
Rang

I don’t have yet my deregistration confirmation yet. Can I send the necessary documents if I am not in Germany anymore? Thru DHL post perhaps.

0179LoopUP
Rang
Benutzerebene 7

I can't tell you, it's best to wait until the o2 moderators here. I don't want to give you wrong information.

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T
Rang

How long they usually answer here in the community? i am worried because my flight will be next week. I did not have a chance to notify in advance since this is an unforeseen circumstance. 

bs0
Rang
Benutzerebene 7
Abzeichen +7

You can send the documents by post as soon as you have them.

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o2_Steffen

Hello @teamlyla ,

I'm sorry for the delay in replying.
Did you already receive your "deregistration confirmation"?

Best regards

Steffen

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