Thanks!
Hi
kiranramachandra,
I've informed our MNP department that you would like to cancel your MNP order. The colleagues take care of it.
Best wishes,
Sanna
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I would like to reconfirm again.
I like to retain my new number +490176xxxxx288. Kindly don't port my old number +490176xxxxx890.
I shall end the old number which was a prepaid number in O2. Do confirm the same from your end..
Best regards,
Kiran Ramachandra
Hi
kiranramachandra,
I've just received feedback from our MNP department: It's already too late to cancel the MNP. Canceling the porting process was not possible. Your phone number xxx890 will be transferred to your new contract on November 23rd.
When the MNP is completed on November 23rd, we can try to get the number xxx288 back to your contract. But I can not promise it will work. I'm sorry.
Best wishes,
Sanna
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Hello Sanna,
Ohh!!. OK. I can wait for another week or so. However could you please let your MNP dept know that I've to retain the new number xxx288 back to my contract. So after my phone number xxx890 will be transferred to my new contract on November 23rd I shall request again for MNP. Kindly do consider it, It was just yesterday I unknowingly did it. Sorry for the inconvenience caused.... Is there any charges involved here for the MNP process if the old number is tagged with the same operator, like the case of mine Old number was also o2 and new number is also o2....
Best Wishes,
Kiran Ramachandra
When the MNP is completed, it will be confirmed by SMS. If you request the MNP by yourself, it will not work, because strictly speaking the phone number xxx288 no longer exists. And a non-existent number can not be ported. Please contakt us here after receiving the SMS. Then we contact our MNP department to get your phone number xxx288 back. That's free for you.
Best wishes,
Sanna
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Thank you very much.
I'll contact you once the number is ported.
Hello Sanna,
My Mobile Number portability(MNP) is completed. Could you please initiate the port back to xxx288 from xxx890?
Kindly do let me know if any other information is necessary or not.
Regards,
Kiran Ramachandra
Hi
kiran_ramachandra,
I've asked our MNP department to retrieve the phone number xxx288 for your contract. And here are the good news: Your number is back.
Best wishes,
Sanna
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Hello Sanna,
Thanks you soooo much.
Best Regards,
Kiran Ramachandra
You're welcome! Have a wunderful weekend!
Best wishes,
Sanna
Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones
@o2_Sanna ,
Please cancel my number portability request. I would like to be in O2 Network.
Kindly do the needful.
Thanks in advance.
Vignesh
Helllo there!
Have you requested the transfer, yet?
If not, there´s nothing else you need to do.
The option to transfer your number, the Opt-In, is everything we´ve changed.
If you don´t request the transfer to another provider at the new provider, nothing will happen.
If the transfer is already requested, you´d need to inform the receiver that you´ve changed your mind in order to cancel the transfer.
Viele Grüße,
Kurt
Hello,
I just bought a new sim O2 sim card ordered online with number portability from my provider. I informed from the O2 team that my surname does not match with the previous provider. I have contacted the previous provider and changed my surname correctly. But still my numer is not ported in O2. Kindly look on to this.
Also, I accidentally placed a request for rufnummermitnahme in O2 app thinking that it was to port my previous number from the previosu number. I wish to continue in O2. Kindly cancel this request and check on my surname and port my number from the previous provider.
Regards,
Preetha
Hello @Preetha,
welcome to our o2 Community 
I was happy to check for you about porting your phone number. Our porting department had already contacted you by email, you can ask all questions about porting your phone number directly there. Your order is currently being processed again and a new request will be made to your old provider.
Releasing your current phone number has no effect at first, it just means that the phone number can be ported from another provider. If I understood you correctly, you have not placed an order for this.
Please let us know if you have any further questions.
Best regards
Giulia
Hello Giulia,
So, it does mean that if everything goes well, I will be done with porting my old number to O2. Also, you mean that I did not place an order to port my number from O2 to another porvider and this will not affect my current contract at O2? Am I right?
Regards,
Preetha
Hello @Preetha 
Correct, if you have set the number release of your o2 number online but there is no request from another provider, nothing will happen.
Is there any news about your number portability to your new o2 contract?
Kind regards, Kathi
