Hi everyone, I made a mistake on my O2 app for making an automatic top up under 4€. Because I set it to top up 10€ and my internet package renewal also cost 10€, it ends up making 2 transactions. Can someone help me to cancel and refund the 2nd transaction?
Thanks for your help!
Cheers!
Lösung von o2_Andrea
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Dear
welcome to our community. 🐞
A refund is not possible unless you want to deactivate your prepaid card. 😕
But the money is not gone, you can use it the next time you want to make an booking.
Kind regards,
Andrea
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