Hi everyone, I made a mistake on my O2 app for making an automatic top up under 4€. Because I set it to top up 10€ and my internet package renewal also cost 10€, it ends up making 2 transactions. Can someone help me to cancel and refund the 2nd transaction?
Thanks for your help!
Cheers!
Dear
welcome to our community. 
A refund is not possible unless you want to deactivate your prepaid card. 
But the money is not gone, you can use it the next time you want to make an booking.
Kind regards,
Andrea
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