Hi, I have got prepaid sim card. My account blocked due to wrong password login and I can’t get sms because my sim card doesn’t work. How can I unlock my account without sms? Unfortunately there is no english speaking hotline nr for prepaid card. Is anyone know solution or have experienced similar situation?
Mein O2 account blocked and I can’ t get sms due to sim card failure
Hello
welcome to our o2 Community 😊
The new password can only sent to you via text message, so you would have to order a new SIM card for this number first. If you agree to the charges (EUR 9,98 EUR) I will send you a private message for further data exchange.
Best regards
Giulia
I have already ordered a new SIM card weeks ago but it didn’t come.So yes I agree charges, lets do what is necessary
Hello
I have sent you a private message, please have a look in your personal inbox.
Best regards
Giulia
Hello
I wanted to ask again whether you have received the replacement card in the meantime and whether there is anything else we can do for you.
Best regards
Giulia
Hi Giulia, sim card has arrived yesterday. What will we do from now? Because my O2 account blocked I can’t activate by myself.I will be on a trip next a few days, if you need puk nr or other numbers of new sim card, I can give.
Hello
I have sent you a private message in order to activate your sim card 😊
Best regards
Giulia
Hello i have problem in my new samsung galaxy s24 ultra and new sim card O2 i can't send SMS i don't know where is the problem please can you help me?
Hi
thanks for your message. I regret that you have problems to send SMS-messages.
I have just checked everything. We did not block in our systems anything so that you cannot send text messages.
Please use this link: SMS configurations You first of all need to choose the device you have. Afterwards please follow the step-by-step instructions.
I hope that this suggestion will be of help to you.
Loving greetings,
Tobias
Hello sir I have problem in my new sim card and new phone samsung s24 ultra I can't send any SMS I don't where's the problem
edit o2_Gerrit 16.05.2024 13:17 double posting moved to this thread
Hello
welcome to our o2 community 🙂
That is unfortunate that you cannot send SMS with your new SIM card. Do you have the service center number +491760000443 in your contacts? This is neccessary for SMS to be send.
Can you in general not send any SMS? When you try, are you shown any error message?
Do you receive SMS, but cannot send SMS?
Do you have Multicard SMS with your new contract?
Best Regards,
Gerrit
Hello. Yes i have the service centre number
And yes i can't send in general any SMS to any one i tried with all my contacts
When i try i receive SMS from 999
About receiving sms from people i didn't try but i can't send.
About Multicard SMS i don't know what is that .
Best Regards,
Abdelkadir Laroussi
Hello
I have sent you a private message where you can answer and write us information to give to the colleagues of our technical department as an error report which they will resolve.
After having answered via private message please also tell us shortly in this thread 🙂
Best Regards,
Gerrit
Hello
I have issued an error report with our technical department. The colleagues will get back to you - usually via SMS - as fast as possible.
Best Regards,
Gerrit
Hello.
The problem with sending SMS always there and i asked about help but nothing, what i can do now?
Hello,
I put the Sim card in other phone it's ok with sending SMS but in the new Samsung galaxy s24 ultra i can't send
Hello, i have problem i can't send SMS to anyone in my new phone Samsung galaxy s24 ultra but when i put the Sim card in other phone i can send SMS without problem. So where is the problem here? And i asked so many times here but nothing. Please i need help
edit o2_Gerrit 27.05.2024 13:02 moved to existing topic
@ Mods
wieder mal doppelt
Hello,
I put the Sim card in other phone it's ok with sending SMS but in the new Samsung galaxy s24 ultra i can't send
please check the manual, if it works with another cell phone, it is not an O2 problem
What do you mean checking the manual
Hello
if you can not send SMS only with the S24 Ultra, the reason can be with settings which you can check via the manual of this Galaxy model.
Best Regards,
Gerrit
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