Hello, today I have lost my O2 phone along with sim card. I have a contract. Can you please block the SIM and send me a new SIM?
Also, can you track my old phone?
Lösung von bs0
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Benutzerebene 7
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- Profi
- 38854 Antworten
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25 June 2022
- Lösung
You can do this yourself via the app or in the customer portal.
o2 cannot track your phone. You can do that if you have tracking software installed.
- Moderatorin
- 15257 Antworten
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27 June 2022
Hello
welcome to our o2 Community 🙂
I'm very sorry that you lost your phone. The fastest way to block your SIM card is to call our hotline. They also offer support in Englisch on 089 66 66 30 081, Monday to Friday from 10 am to 6 pm. The customer support can also send you a new SIM card quickly.
If you don’t succeed, please let us know, we will contact you then via private message for personal data.
Best regards
Giulia
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